Policies and Frequently Asked Questions
Camp Menlo Cancellation Policy
More than 4 weeks from camp start date: $50 non-refundable cancellation fee (excluding AM and PM care). No penalty for moves within Camp Menlo.
2-4 weeks before camp start date: 50% refund for any cancellation (including AM and PM care). No penalty for moves within Camp Menlo.
Within 2 weeks of camp start date: No refunds, moves, or changes.
No refunds, credit or make-ups for missed days.
Conduct and Safety
The camp is directed by a year-round professional staff who focus on quality, safety, enjoyment, efficiency, and value. The head coach is an experienced aquatics instructor/coach with a skill emphasis on childhood development. The head coach is assisted by counselors with experience in promoting safe and fun activities. The well-being of each camper is our primary concern. Campers are under constant supervision by the camp director, head coach, or counselors.
Safety Protocols For COVID-19
Childcare facilities, summer camps and other educational or recreational institutions or programs providing care or supervision for children are open to all children and are allowed to operate. This summer Menlo Swim & Sport will be following the current county and state Covid-19 protocols and guidelines.
Q: My child needs to be accompanied by an adult aide. Can they attend Camp?
A: Yes, absolutely! We would love to have your child join us. Please email our customer service team as soon as possible with the aide’s name to start the clearance process.
The aide will complete a LiveScan background check and we need to receive the clearance prior to the first day of camp. Aides accompanying campers must be fully vaccinated for Covid-19.
Q: Can my child check themselves in and out of Camp?
A: Campers 12 years of age and older or campers that have siblings in camp 12 years of age or older may check themselves in and out of camp with your authorization. This authorization is given in the questionnaire section of the camp registration process. A parent must be present for check-in on the first day of camp.
Q: I was added to the waitlist for Camp. What happens Now?
A: If a spot opens up in your desired camp, you will receive an automatic email from our registration system (firstname.lastname@example.org) asking you to confirm or decline the spot. You have 24 hours to respond. After that time, you will be removed from the waitlist.
Q: Do you have any all-day camps?
A: We are currently running morning and afternoon half day camps. However, you are welcome to sign your child up for both the morning and afternoon session during the same week. We will provide supervision for the 30-minute break between sessions. You’ll just want to make sure to send your camper with a nutritious lunch.
Q: I’m not able to register for camps using my account from last year. Can you help?
A: Yes! We have a new registration system this year so you will need to create a new account in our PerfectMind system by going to https://teamsheeper.perfectmind.com and clicking on Signup next to Create an Account.
You can also watch our how-to video here: https://menloswim.com/perfect-mind-an-introduction/#tutorials
Q: How do I cancel my Camp registration?
A: You can cancel online or with one of our customer service team members. First, please note the cancellation policy that you agreed to at the time of registration that’s listed above in our Policies.
To cancel your registration online:
- Login to your PerfectMind account
- Navigate to the family member enrolled in the camp
- Go to Schedule then click “List View”
- Find the session that you would like to cancel and scroll over actions on the right hand side
- Click Withdraw and follow the prompts to finish the cancellation process.
Please email our customer service team if you have any questions.